Quiet End Unit, Beach, Golf, Tennis, Fishing

Check in: 04:00 AM / Check out: 10:00 AM

Visa, Mastercard

CHECK-IN TIME

Check-in time is 4:00 PM or after; please do not arrive before then as the property and its amenities may not be available prior. After hours check-in is available with prior notification, there is an after hours box located at the Palmetto Sands Office to the right of the front door of the entry to the building. Please note that all the bed linens and towels are provided for guests, there are no beach towels or beach chairs provided. Each property has a “starter supply” of paper towels (1 roll), tissue paper per bath (1 roll), one trash bag per container, 1 packet of dish soap (1 load of dishes) and 1 mini bar of soap per bathroom. These items are sufficient for one day and guest must purchase items as needed for the remainder of the stay. The staff at Palmetto Sands does not have an inventory of supplies as these items are provided by the cleaners upon the guest arrival. We also highly suggest bringing additional dishcloths, dish towels and hot pads/oven mitts to remove items from the oven.

CHECK-OUT TIME

Check-out time is 10AM or before, there will not be any refunds given for early check out or for no shows. Please secure the property prior to your leaving and return all keys to our office prior to 10am upon departure date. If items are left behind upon your departure a Palmetto Sands member will attempt to collect the item(s) on the behalf of the guest. The item will be sent from the Island Postal Center, the guest credit card will be charged the cost of shipping plus an additional cost of $20 for courier services.

GUEST WELCOME PACKETS, KEYS AND PASSES

Guest Welcome packets, plantation passes, and keys may be picked up at our office located at 22 New Orleans Road on Hilton Head Island. Guests may pick up the keys and check-in package at 4:00 PM or later on the day of check-in. If the property is available earlier on the day of check-in, the Palmetto Sands staff member will call the cell number provided by the guest on the reservation as soon as the property is available. Neither the check-in package nor the car passes are given until the property is ready for guest arrival, there are no exceptions. The keys must be returned to the Palmetto Sands office, if the keys are not returned to the Agent, a $75 charge will be made to the Guest’s credit card. During the guest stay if the guest incurs a lockout the guest will be charged $50 per trip and the charge will be made to the guest’s credit card on file.

DEPOSIT

A deposit equal to 50% of the base rental rate is required to confirm the reservation. Deposits can be paid by Master Card, Discover or Visa. Guest authorizes Palmetto Sands, LLC to place the rental deposit in an insured interest-bearing account in a South Carolina Bank. Guest understands and agrees that all interest earned will be retained by Palmetto Sands, LLC.

BALANCE

Payment by check, e-check or money order is required for the remaining balance and is due no later than 60 days prior to the “Check-In” date for your rental period. Checks are to be made out to Palmetto Sands, LLC and mailed to 22 New Orleans Road Suite 2, Hilton Head Island, SC 29928. Upon paying the balance in full, a final receipt will be sent via email.

AGE REQUIREMENT

Guest represents, guest reserving and occupying the property must be at least 25 years of age. The person signing the contract must occupy the property the entire length of the reservation. Where this “Age Requirement” policy is violated and the majority of unrelated Guests occupying a home are found to be under 25 years of age they may be evicted and all monies paid will be forfeited.

If a reservation is cancelled more than 90 days (for homes) or 60 days (for villas) before the arrival date, a cancellation fee of 5% of the total rental will be charged. If the cancellation occurs between 89 and 46 days from the arrival date the guest will forfeit the total deposit and the non-refundable reservation fee. If the cancellation is made 45 days or less from the arrival date the total rate, reservation fee & taxes will be forfeited. Changes in dates must be made at least 90 days before arrival date. Palmetto Sands LLC will not issue refunds or credits due to weather conditions. Travel insurance can be purchased for 6.95% of your total rental, and is recommended. If you have any questions regarding travel insurance please call CSA Travel Insurance at 866-298-6846.