What can I do if my reservation is affected by the novel coronavirus (COVID-19)?

We are in unprecedented times and understand you may have hesitations or there may be complications to travel in light of COVID-19. Situations are evolving on a daily basis and there is a lot of uncertainty that may affect your vacation plans. We want you to make the best decisions for your family’s safety and well-being, but we also understand how this affects homeowners who list on Carolina Vacation Home Rentals.

Here are some tips for handling current or future reservations:

Tips for updating vacations you've already booked

1. Review your rental agreement and travel insurance policies

Please review your rental agreement to determine what the cancellation / re-booking policy is for the home you booked. If you purchased travel insurance (which we always recommend), review the conditions in which a cancellation may be covered. Not all insurance policies are the same so it is important for you to understand what coverage you have.

2. Reach out to the owner

Homeowners and property managers who list their homes on Carolina Vacation Home Rentals each have their own cancellation policies. We have never required any of them to adopt a cookie cutter policy and do not regulate what their policies are. We encourage you to try to work out exceptions to their policies with them, but please keep in mind that they may not be able to have the flexibility due to financial or other concerns.

Tips for booking an upcoming vacation

1. Look out for flexible cancellation policies

Homeowners and property managers each have their own polices for cancellations and refunds. You can find the owner's refund policy on their property page.

2. Consider adding trip insurance

Adding travel insurance to your reservation may cover your non-refundable trip costs if you have to cancel because you or a companion gets sick or injured before your trip. There are many companies offering travel insurance. Please review their policies so you fully understand what is covered before purchasing.

As you evaluate future stays, we encourage you to review local travel recommendations and restrictions, in addition to following guidance from the CDC.

Everyone deserves something to look forward to, and will need a break to reconnect with one another when this situation resolves itself. There are vacation options throughout North & South Carolina, and we hope Carolina Vacation Home Rentals can play a role in your family’s next great vacation, whenever that may be.